OPTIMUM PRODUCTIVITY - VIRTUAL ASSISTANT SERVICES
Who Are We?
Hi…My name is Ronette Clarke Williams and I am the Founder and CEO of Optimum Productivity, Inc., a global virtual business, coaching and training company. I have over 20 years of experience in Project Management, Business Analysis and Team Management. Prior to shifting my focus to entrepreneurs and small business owners, I honed my expertise at several Fortune 500 companies, such as IBM, Coca-Cola, Ernst & Young and Sun Trust Bank.
My team of Virtual Assistants (“VAs”) includes highly skilled and experienced assistants trained in over 10 of the most popular and needed service areas. We help entrepreneurs become more efficient and successful by providing trained professionals to take care of your administrative tasks, leaving you FREE to focus on your customers, sales, and growth. Independently or cohesively, we operate as your Executive Assistant, Personal Assistant, Customer Service Representative, Bookkeeper, Content Writer, Website Support, Social Media Manager or just your general Administrative Assistant.
What sets us apart from other VA service providers is not just the diversity of our skills and expertise, but the quality of the employees we retain. We are real people – motivated, intelligent, resourceful, caring and committed to continuous improvement and providing quality service. We are professionals with integrity who build trust by simply doing what we say we will do and focusing on genuinely helping our clients. We are flexible, accessible, reliable and always open and willing to work with you based on your budget. Our goal is to satisfy you so you will want to build a long-standing relationship with us. We want to be on your team!
Why VA Services?
All business owners, professionals, coaches, consultants, and entrepreneurs run into the same fundamental problems: they become stuck or buried in time-consuming tasks with to-do lists that keep growing. The good news? Optimum Productivity, Inc. makes it easier to grow your business, work less, save time and improve your life by working remotely with a group of highly skilled Virtual Assistants.
By hiring a Virtual Assistant, you would have time to focus on the important duties of operating your business and less time on the mundane tasks. In other words, you would be able to spend more time working ON your business versus working IN your business. This will increase your efficiency, productivity and profitability!
Outsourcing should be considered a viable component of any business strategy. It’s a cost-effective way of increasing productivity, which means as a business owner you don’t get stuck working on low value (in regards to your time) tasks such as invoicing, scheduling, research, purchasing office supplies, etc…
Instead, you can work on building relationships and expanding your business, which equates to more sales! One of the biggest mistakes made by entrepreneurs is not delegating enough tasks. As an entrepreneur, your time is 100% money. You need to delegate certain tasks to qualified individuals so you can focus on what really matters: revenue-generating activities. If used in the correct fashion, a Virtual Assistant can prove to be quite valuable to any entrepreneur.
Because realistically, you can't do everything!
Having a VA would definitely take the load off and help you scale up your business. Moreover, we at Optimum Productivity, Inc. understand and appreciate the many challenges of growing a business! Our team of Virtual Assistants are as concerned with your business success as they are with their own. Our success depends on your success! We want our clients to succeed…fabulously!
What Can We Do For You?
- OPTIMIZE your productivity
- INCREASE your REVENUE
- REDUCE your expenses
- Free up your valuable TIME
- Save you MONEY
- TAKE your business to the NEXT LEVEL!!
How? By providing services in the following areas...
ADMINISTRATION, ORGANIZATION & TASK MANAGEMENT
SCHEDULE & CALENDAR MANAGEMENT
SOCIAL MEDIA PLANNING & POSTING (all customized postings require that the content be provided by the client)
ONLINE RESEARCH & SUMMARIES
WEB PAGE SUPPORT
BUSINESS DOCUMENTS CREATION - (Letters, Proposals, Presentations, etc…)
BLOG MANAGEMENT (Publishing, Commenting, Topic Research, Basic Wordpress Skills)
DATA ENTRY & DATABASE MANAGEMENT
BASIC PROOFREADING & EDITING
CLIENT MANAGEMENT & SUPPORT
* If you require assistance with something that is not listed above, do not hesitate to get in touch with us so that we can work toward securing the additional support that you need. Following is a list of services that are highly customized and specialized and therefore not included in the standard package offerings;
- Bookkeeping
- Project Management
- Sales and Marketing Automation Creation and Support ( Email Marketing, Campaign Builder, E-Commerce, etc.)
- Sales Funnels/Opt-In/Landing Page Creation and Support
- Audio & Video Editing
- Website & Application Development
- Graphic Design Services
- Advanced Proofreading and Editing (i.e, Manuscripts)
- Audio & Video Transcribing Services
These services may be provided at an additional cost.
Standard Packages & Pricing:
All Packages Include
Highly skilled and experienced dedicated Virtual Assistants based in U.S. and Jamaica.
Direct contact via phone, SMS (text) and email.
Availability Monday-Friday, 8 a.m. to 6 p.m. (EST).
$399/mo
There is H.O.P.E. Package Help! Optimum Productivity Experts. Up to 20 Hours of Assistance Per Month. This is ideal for the entrepreneur that is a team of one or very few. They are in need of a helping hand to follow-up and complete their tasks on a project or intermittent basis. Their needs may be smaller, but as they have no team, a VA can make the difference between swimming and sinking.*
$760/mo (5% savings)
There is H.O.P.E. Package V.A.L.E.T.S. Package Virtual Administration, Lifestyle, and Everyday Tasks Services. Up to 40 Hours of Assistance Per Month. This is ideal for the entrepreneur that needs steady Virtual Assistant service to tackle their time-consuming tasks so that they can focus on the big things. This would include such things as: Email and Calendar Management, Online Research, Blog Management, Reminders, etc.*
$1080/mo (10% savings)
B.O.S.S. Package I Business Optimization & Streamlining Services. Up to 60 Hours of Assistance Per Month. This is ideal for the business owner that needs an on-going Virtual Assistant team to take the lead on a multitude of day–to-day tasks, providing the business owner time to do what he/she loves. This would include such things as: Social Media , Document Creation, Website Support, Marketing, etc.*
$1360/mo (15% savings)
B.O.S.S. Package II Business Optimization & Streamlining Services. Up to 80 Hours of Assistance Per Month. This is ideal for the business owner that needs an on-going Virtual Assistant team to take the lead on a multitude of day-to-day tasks, providing the business owner time to do what he/she loves. This would include such things as: Social Media, Document Creation, Website Support, Marketing, etc.* Just more of it.
$2479/mo
C.O.O. as "THE FIXER" Chief Operating Officer as "THE FIXER." Up to 60 Hours Per Month (20 of which will be Administrative Hours). This is ideal for the established entrepreneur that already has an existing team in-place but requires assistance with on-going operational, project and process management support. The goal is to provide strategic, long-range planning by matching short-term and long-term goals with specific solutions. Some of the areas of focus are Operations Management, Organizational and Time Management Strategies and Tactics, Business Process Analysis, Project Management, and Big Picture Financial Objectives. *
Customized Packages:
SOCIAL MEDIA MONTHLY PACKAGE:
Marketing on Social media is essential to; build one’s brand, connect with existing and potential clients, generate interest and build leads that transcends into sales. The VA will research and create relevant and current posts, ads, memes, etc. The creatives can be prepared weekly, biweekly or once a month based on the clients desire. Upon approval, the VA will schedule posts and images on Facebook, Instagram, LinkedIn and Twitter per agreed upon timeline. Package will be customized based on clients needs.
PROJECT MANAGEMENT PACKAGE:
Define project plans (including deadlines, deliverables, etc.) based on the vision and milestones delivered by the CEO/COO. Define the roles and responsibilities of each team member. Perform hiring responsibilities including job definitions and interviewing. Manage the resources (VA’s, Client resources – salaried and volunteers) to ensure the project is being implemented on time and within budget. Bi-Weekly Strategic Project Planning Sessions, email, text and chat support. Package will be customized based on clients needs.
BASIC BOOKKEEPING PACKAGE:
On a monthly basis, we will complete the following Bookkeeping Processes.
- Bank Account & Credit Card Management: Capture and categorize transactions and Reconciliation of the account(s).
- Financial Statements: Accurate & timely delivery of the following statements: Profit & Loss Statement and Balance Sheet.
- Bill Payment: Ensure a secure environment for approved bills to be transmitted. Enter bills into the accounting system with appropriate account coding
WEB DESIGN SERVICES: Including;
- Development: Create, update, upgrade, or redesign a site that reflects you and your business.
- Hosting: Domain name and web hosting, set up in client’s name.
- SEO Visibity: We use basic optimization techniques to help get you noticed on the web.
- Graphics & Media: We can integrate any photo, graphic, audio or video files into your website.
- Training: “Back end” training to help you make minor changes to your website on your own.
- CopyWriting: We can research and write website content with your general input.
SALES & MARKETING AUTOMATION PACKAGE:
Creation and/or support of a software platform that helps you to;
- Automate your marketing and sales engagement to generate more leads.
- Qualify and prioritize your leads close more deals.
- Nurture those leads to a sales-ready state.
- Manage all of your email marketing campaigns and better measure marketing success.
By leveraging marketing automation, your sales and marketing plan will have cohesive team to automate and optimize your leads as they move from the top of the funnel, down to the bottom, where sales are made.
GRAPHIC DESIGN SERVICES: Including;
- LOGO Design
- Social media branding packages
- Print design , business cards, letterheads , brochures etc
- Website redesign
- Business overview videos
- Merchandise Design
First impressions matter. You know what they say: you only have one chance to make a first impression
AUDIO & VIDEO EDITING PACKAGE:
Engaging in the process of manipulating and rearranging video shots to create a new work by;
- Rearranging, adding and/or removing sections of video clips and/or audio clips.
- Applying colour correction, filters and other enhancements.
- Creating transitions between clips.
ADVANCED PROOFREADING & EDITING PACKAGE:
A careful review of your final draft to get it ready to submit to traditional or self-publishing houses;
- Line by-line editing of your manuscript to improve clarity, organization, and flow while maintaining your authorial voice, giving you a stronger, much improved manuscript tailored to your target audience .
- Corrections of spelling and grammar errors, typos, and inconsistencies.
- Tracked revisions so that you can see and review all of our changes, giving you complete creative control.
- A short summary of the work that has been done and any major concerns
AUDIO & VIDEO TRANSCRIBING SERVICES PACKAGE:
Manual transcription for your audio and video files
- Send an upload or url for your audioo files .
- Your file will be manually transcribed.
- Once completed, your tracript will be delivered in the format of your choice (PDF, Microsoft Word, Google Doc, etc.).
Project-based VA Services:
Project-based VA Services are ideal for business tasks that revolve around a specific project-based outcome. The project can be a short-term, a one-time task or a much more substantial project that will take some time, For example, a project-based VA might be someone who sets up a Facebook ads campaign, an automated email sequence, plans an major event or even preparing your ebook manuscript to be published on Amazon. Hiring someone for one-off projects is a good way to get started with outsourcing, especially if you aren’t ready to make any kind of long-term commitment.
All Project Based VA work is billed at a flat rate. A percentage of the overall cost is expected to be paid up-front once the service agreement is signed. A payment schedule will be agreed upon for the remainder of the project fee.
*The specific VA services for each package will be determined on a client-by-client basis and agreed to in advance and prior to engagement.
5 Business Day Trial Period of Virtual Assistant Services for FREE.*
Experience the benefits of working with our skilled staff and see the relationship we develop with you and your clients. That way you are able to assess whether this is a good fit for you and your bsiness.
Most importantly, experience a new freedom.
We are confident in the services we provide and its potential value to your business plan.
* The free trial is available to clients that sign-on for monthly package services only (not for project based).
* The free trial includes a maximum of 5 hours of service within the following areas only; Administration, Organization & Task Management , Online Research & Summaries, Schedule and Calendar Management and Social Media Management.
FREQUENTLY ASKED QUESTIONS
How do I work with a Virtual Assistant?
A Virtual Assistant works remotely – they never have to step foot in your office! They can do anything you need, provided they have the information, instructions and software (if applicable) available to them online. Our VAs work from 7 a.m. to 7 p.m., EST. All of your tasks will be completed on time and in the manner you like them. Better still? Time spent on each task is tracked precisely by minutes. So there are no round ups to nearest 15-minute block.
Why do I need Virtual Assistant?
A Virtual Assistant can save you two of your most precious resources: time and money. As a business owner, you should be focused on your products or services and grow your business – not worried about day-to-day administrative chores. A VA can take care of paperwork, handle bookkeeping, provide customer service, organize your inbox, update your website, make travel arrangements, proofread your blog, assist with graphic design, edit videos, help with marketing and manage your schedule.
How do I know if the VA is working if I cannot see them?
We are a client-oriented business and we will treat your projects as if they are our very own projects. We have a huge stake in how we perform our work. We are aware that if we do not perform work satisfactorily, our business reputation is damaged. As a result, we are highly motivated to complete all projects in a timely and professional manner. We care about our relationship with you and want to ensure that you are completely satisfied with our services so we always do our best to ensure you feel the need to stay with us. A satisfied client is a client for life!
How do I know how much time a VA is spending on my work?
We use a state of the art time tracking tool called to ensure the most accurate time tracking possible. All tasks which are completed for you are time tracked – meaning your VA will start Timer when he/she begins working on your task and stops Timer when the task is completed or the VA has switched to a different task. You can rest assured that you only will be charged for work performed and not a minute more. If needed, a report can be provided, letting you know how many hours are remaining in your plan on regular basis. Additionally, we will supply you with a weekly Time Sheet to show you the amount of time spent on your project.
What is your turnaround time?
Turnaround time depends on the complexity and urgency of each project. If your project is time sensitive, a deadline will be agreed upon before work begins. Our Virtual Assistants are committed to delivering all projects on or before the deadline. Most simple tasks are completed within a few hours to 24 hours.
Is my information secure?
We take security seriously. From secure online data sharing to confidentiality agreements, we will ensure that the information you share with us is protected. We also have Anti-Virus and Windows firewalls to prevent virus and hacker attempts.
Is my information confidential?
We understand the importance of confidentiality. All information is confidential and we are willing to sign a non-disclosure/confidentiality agreement ensuring the confidentiality of your documents.
How can we exchange files?
There are many ways to exchange files such as email and online cloud programs such Dropbox, One Drive and Google Drive.
What type of tasks can a V.A. execute?
Tasks can vary, as long as they do not require a physical presence and can be executed using a computer. Here is a list of possible task ideas to outsource to your Virtual Assistant.
Is there a setup fee?
No. Your monthly fee is the only charge.
What if I need more hours?
If you go over your limit you can purchase additional hours or upgrade your plan at any time.
Can I cancel anytime?
Of course. Email our Client Support team prior to your next billing cycle and we'll take care of your request. If you already have been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds for cancellations or unused time.
What Our Clients Say...
"Ronette is a WIZ at taking things off of your plate so you can make money!"
Ronette saved my sanity! I have a robust business but needed a calm, fun and EFFECTIVE person to help me know where everything was! Ronette, with warmth and humor, made lists, brought order out of my chaos and gave me the certainty and peace of mind to focus on revenue-generating activities. And she brought systems to every area of our business instead of relying on what was in my head!"
Dr. Venus, The Black Women Millionaires Mentor™ CEO & Creator, Defy Impossible, Inc.
"Ronette came in as a Productivity Expert at a point in time when the company was going through a major transition and there was a broken organizational system."
Ronette thought to ask all the right questions to really pinpoint where the breakdowns were occurring. Some of the visible improvements with the team are the ability to schedule their days, prioritize to get more done, and are more productive without feeling overwhelmed. It’s a change I thought was never going to happen!"
Angela Spisak Online Marketing Specialist CEO & Creator, PoweredUp Marketing
Optimum Productivity, Inc. Copyright @2018, The Resource Optimization Catalyst ™